Sending a Puzzle Post
When will it be sent?
What shipping options are there?
We will send all UK-bound Post out Royal Mail 1st class. So although we can’t control definite delivery times, we hope it should be with you one working day after it has been shipped.All international Post (Europe and Worldwide) is sent Royal Mail International Standard. Orders to Europe should arrive in 3-5 working days, and for the rest of the world 5-7 working days.
Please get in touch on firstname.lastname@example.org for any concerns around the whereabouts of your order.
Can i specify a day for it to arrive?
Does somebodys need to be in the house to recieve the Puzzle Post?
Can I upload any message?
You can upload a video or picture message at checkout. We accept files in the following formats: .jpg, .jpeg, .png, .gif, .txt, .mov, .mp4, .ogg, m4vYou can also leave a written message in addition, or instead of, a video/picture message.
Please refer to the terms and conditions (link) for full details of what we will accept as message content. We won’t accept any messages that are threatening, malicious, contain images of nudity; include any suggestion of racial hatred, homophobia, discrimination; are offensive, or pornographic (please note, this isn’t an exhaustive list, and we won’t send on anything that we don’t feel comfortable processing via our site).
Additionally, for any messages sent to children, we will not accept any messages including any profanity.
If your message doesn’t meet this criteria, we will ask you to send a new one, or will offer a refund.
I can’t upload my message – What should I do?
Please check that we accept the file format you are trying to upload. We accept the following file formats: .jpg, .jpeg, .png, .gif, .txt, .mov, .mp4, .ogg, m4v.Please also check that the file isn’t too large. We accept a maximum file size of 10MB.
If your file fits the above criteria and it still won’t upload, please proceed with your order and email the video/picture file to email@example.com and we will upload it for you.
Can people at puzzle post see my message?
How long do you keep the message for?
Will the recipient know it’s from me?
Recieving a Puzzle Post
I think something is missing in my envelope…
There should be the following number of pieces in the puzzles:
- The Missed Flight: 10 puzzle pieces + introduction letter
- The Secret Service: 11 puzzle pieces + invisible ink pen + introduction letter
- The Dupe: 9 puzzle pieces + balloon + introduction letter
If you are missing any, we are very sorry – please email us on firstname.lastname@example.org and we will sort it out as soon as we possibly can.
I can’t login to see my secret message
Are you sure you have the correct code? You can check your code at the bottom of the login page for you puzzle. The letter in your Puzzle Post envelope will tell you the correct URL.Please check you are entering the unique ID correctly. Make sure you avoid common mistakes like entering a 0 instead of a O or a 1 instead of a I and vice versa.
If you are still getting errors and cannot access your message, please email us on email@example.com and we will get back to you as soon as we possibly can.