Sending a Puzzle Post
When will it be sent?
What shipping options are there?
Please get in touch on email@example.com for any concerns around the whereabouts of your order.
Can i specify a day for it to arrive?
Does somebodys need to be in the house to recieve the Puzzle Post?
Can I upload any message?
Please refer to the terms and conditions (link) for full details of what we will accept as message content. We won’t accept any messages that are threatening, malicious, contain images of nudity; include any suggestion of racial hatred, homophobia, discrimination; are offensive, or pornographic (please note, this isn’t an exhaustive list, and we won’t send on anything that we don’t feel comfortable processing via our site).
Additionally, for any messages sent to children, we will not accept any messages including any profanity.
If your message doesn’t meet this criteria, we will ask you to send a new one, or will offer a refund.
I can’t upload my message – What should I do?
If your file fits the above criteria and it still won’t upload, please proceed with your order and email the video/picture file to firstname.lastname@example.org and we will upload it for you.
Can people at puzzle post see my message?
How long do you keep the message for?
Will the recipient know it’s from me?
Recieving a Puzzle Post
I think something is missing in my envelope…
- The Missed Flight: 10 puzzle pieces + introduction letter
- The Secret Service: 11 puzzle pieces + invisible ink pen + introduction letter
- The Dupe: 9 puzzle pieces + balloon + introduction letter
If you are missing any, we are very sorry – please email us on email@example.com and we will sort it out as soon as we possibly can.
I can’t login to see my secret message
If you are still getting errors and cannot access your message, please email us on firstname.lastname@example.org and we will get back to you as soon as we possibly can.